With the large number of resumes management consulting firms like Bain and Booz receive each month, some recruiters would narrow down the applicant pool through phone interviews. Read this article and know how to answer screening questions on the phone.

Not all consulting firms will have phone interviews. Phone interviews are usually fit-oriented. Recruiters would just ask about your experience and values to know if you match the preliminary requirements of the firm. They would naturally do this if they’re uncertain on whether or not to consider you for case interviews. This strategy is a win-win situation for both parties. For them, it can be more efficient. For you, it can be less costly and stressful. You don’t have to worry on what to wear to project a professional image.

Some management consulting firms inform applicants of the interview ahead of time, but some informally do it, as well. Hence, once you submit your application to any firm, you must be prepared to take calls. Below are some noteworthy tips for doing well in a phone interview.

Your Nonverbal Communication Still Matters

Interviewers will focus more on your quality answers, but this doesn’t mean no elements of non-verbal communication are being observed. A recruiter can still feel your enthusiasm, confidence and professionalism by just the tone of your voice. Smile even if no one sees you. There’s a big difference between a greeting with a blank expression and a greeting with a happy face. A powerful smile also influences the way you answer your questions. You tend to answer the questions with optimism.

Mind Your Surroundings

When you take the call, make sure you are in a quiet environment. The interviewer would love to hear your answers clearly and besides you would not want to misunderstand the questions due to too much noise in the background. Also, choose a place where you can be who you are. It might be awkward for you to answer the questions with too many people listening around you. If the call is unexpected, you can always ask to call back at a better time. With a valid reason, the interviewer would understand your situation.

Set a Professional Voicemail

After submitting your application to any management consulting firm, you are not expected to attend to your phone 24/7. So make sure that you set up your voice mail in an appropriate and professional manner. Include your name to confirm that the interviewer has called the right applicant. As soon as you listened to it, call the firm back at the soonest, most convenient time. Assume that the recruiters will also contact other applicants so taking your time is not your best option.

Treat It Like an In-Person Interview

Do not wait for the face-to-face interview before you answer the questions in detail. Remember you won’t get that chance if you don’t make it right here. If the consulting interview has been scheduled ahead of time, think of the possible fit interview questions and rehearse your answer. Review your cover letter and resume as many of the questions will be sourced from those documents. Keep in mind that your goal for this step is to be called for an in-person case study interview at their office.

Since you have already learned a few tips on dealing with phone interviews, it’s time to prepare for other steps in the recruitment process.

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If you pursue a career in management consulting, you may have to undergo as many as six separate interviews. This stage takes a long time because, for recruiters, this screening phase is the ultimate indicator of an applicant’s capability to do the job. Continue reading to get through this challenge successfully.

BCG, McKinsey, Booz and other top tier management consulting firms divide the interview phase into three parts: the fit interview, the case interview and the short period when applicants are allowed to ask the interviewer a few questions. Each part has its own objective, and as long as you meet all the expectations you don’t have to worry about anything. Each phase is discussed in detail below to help you prepare for this venture.

Fit Interviews

This part determines whether or not you possess the right educational background, work experience and values. You are expected to prove that your personality fits the culture by giving quality answers to behavioral questions. In this part, interviewers will get to know you by utilizing subtle questions that will elicit your natural tendencies. They will ask how you overcome your greatest stumbling block, how you cooperated with a difficult colleague or what your goals in life are. The answers to this type of questions will help them predict your future performance at work.

Case Interviews

Management consulting case interviews aim to gauge your problem solving skills as well as your business judgment. You are expected to use your analytic skills in resolving mind-boggling problems within a limited amount of time. More often than not, you will be presented with a vague business dilemma and you must find a logical way to resolve it. This problem is similar to what professional consultants deal with every day so interviewers would easily determine if you have the potential for this position.

Mastering management consulting frameworks is the best preparation for case interviews. They provide structure to your answer, thereby helping you organize your thoughts. To remember them before the interview, illustrate them on paper for a few consecutive days. The visual representation will stick effectively, making you more confident with your stock of knowledge than other applicants.

Ask Questions

At the end of the interview, you will be given time to raise questions. This part aims to clarify any confusion that’s boggling you. However, you are expected to pose intelligent queries, not just look for answers that can be found on the firm’s website. Learn to put this opportunity to your advantage by asking questions that will let you know more about the consulting firm’s culture or regular activities.

When you are called for an interview, get to the office with a professional look. Whether you like it or not, looks matter during interviews. Because of the traditional orientation of the consulting industry, it’s highly recommended wearing a suit and tie. Fix your hair, polish your shoes, trim your nails and most of all, feel good with what you put on. It will have positive effects on your enthusiasm and confidence.

To know more interview guidelines, check our guide on How to Land a Job in Management Consulting. It comes with a free case interview script that will give you a picture of how things will be.

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Management consultants have different preferences when it comes to sectors to work on, topics to research about and projects to be assigned in. But there are three success factors all of them must possess to carry out their tasks. Find out what these are.

Analytic Thinking

This success factor refers to the ability to understand the problem, break it into smaller parts and provide a structure for its resolution.

The management consulting problem presented by your client may be new or too complex for you. You may not have an idea about their industry or you may not have encountered their dilemma in books or in your previous cases. Hence, you must be smart enough to readily pick things up and elaborate it in your own simpler ways. At times, clients are not organized in presenting the actual situation so you must also have the ability to read between the lines.

To understand the problem better, break down the elements to get a full grasp of the situation. By analyzing the case in a step-by-step strategy, you’ll find out the affecting factors that cause the issue. For instance, if your client is threatened by the new product of his competitor, you can help him by conducting market researches, assessing the competition and evaluating advertisements.

Organization

In management consulting, you can make use of your organizational skills. This includes effective planning for a  course of action, timely implementation of plans and efficient time management. You need these capabilities as you’ll be bombarded with emails, reports and other information. Since you’ll be very busy with meetings, interviews and reports, you’ll wish for more than 24 hours a day.

Disorganization significantly affects productivity. When you are unable to coordinate scheduling, store information and consolidate information neatly, you’ll end up doing these tasks differently over and over again. This results to waste of time and energy. The minutes or hours you have spent on these simple tasks could have been allotted for major concerns. Being unsystematic may also lead to confusion, which might worsen the stressful work-life balance issues of consultants.

Communication

If you want to work for a management consulting firm, you must have the ability to express yourself in a clear manner. You will be interacting with your client, your client’s employees and other consultants; hence, be flexible enough to adjust your language according to the person you’re dealing with. Top management will more likely expect you to be formal and professional while frontline workers would appreciate a friendlier disposition. You must be emotionally intelligent to help you in this aspect.

Excellent written communication skills is also valued in management consulting industry. Since you are expected to come up with researches, reports and presentations, you must have the ability to concisely and eloquently express your thoughts in words. Remember that these documents will be circulated from one person to another. Your client might even keep your output for decades. Thus, your reports must be carefully crafted so people would easily understand and appreciate your analysis and recommendations.

Recruiters start assessing applicants with these three skills as criteria in mind. They see to it that the fit interview questions they ask include experiential and situational cases to be able to gauge your natural abilities.  If you’re pursuing a career in consulting, try to develop these three critical success factors as early as possible.

Recruiters consider fit interviews important because the results determine if you can adapt with the firm’s culture, with the pressures of the position and with the people around you. Given this fact, you must find out the right answers to nine common fit interview questions.

Most consulting applicants like you prepare for the challenging case interview. You diligently go through scripts and practice analytical issues with a friend or a mentor. However, though it’s quite significant in the screening process, it’s not the only interview you should prepare for. The recruiters will also pose questions related to your education, experience and personality. Find out the top nine interview questions or statements that are commonly asked during management consulting fit interviews.

Tell Me Something About Yourself

This broad statement can dig a variety of answers from applicants but not all of these answers are encouraged to be mentioned during the interview. To know the best answer, ask yourself, “What does this recruiter want to know about me?” Of course, it’s not the list of awards you’ve earned in elementary or high school. It’s not the trophy you’ve won during the singing contest in your community.

What the recruiter wants to know is an overview of your professional credentials that are related to management consulting. You can share how you got interested in this field, your relevant experience that can help you perform your job and your skills that will boost your application. This general background serves as the recruiter’s basis in formulating specific questions that will pull out more relevant information from you. Avoid sharing personal matters since these are not necessary anymore.

What Are Your Weaknesses?

Answering this question is like being torn between the devil and the deep blue sea. For a management consulting applicant, revealing the truth might cause rejection but lying isn’t a good idea, either. To answer the question, try to rephrase it. Ask yourself, “What are my points for improvement?” This elicits a positive response, a turn-on for recruiters.

You can start describing your weakness but never leave it as it is. Add details on how you are resolving it. Emphasize that you’ve already started working on it. For instance, if you’re a management consulting applicant who’s not excellent in preparing presentations, you can say that you’re currently taking a crash course or you’re learning the application with a friend. You can mention that you’ve realized it’s not that complicated after all.

Never state a weakness that opposes any of the main requirements of the job. For instance, if you hate numbers, don’t make the mortal sin of mentioning this. You will instantly get rejected since consultants are bombarded with numbers for research and analysis.

What Was the Reason Why You Left Your Previous Job?

You are expected to tell the truth in answering this question but make sure that you focus on the act itself, not on the person nor on the organization. If you stick with the act, you get direct to the point. For instance, if you resigned because of your supervisor’s contagious inefficiency, you can just say, “I’m looking for a challenging environment where my skills can be fully maximized.”

Preferably, focus on your search for growth and betterment. Ranting will only lead you to saying negative impression about your boss and the people around you. A management consulting applicant who badmouths his or her previous colleagues and/or company usually gets rejected.

Badmouthing implies ungratefulness and poor social skills, two factors that adversely influence your performance.

Why Do You Want to Apply for This Position?

When the interviewer asks you this question, he/she wants to know three things: how fit you are for the position, how well you know the company and how you can reconcile both. If you’re applying for a position in McKinsey, research what their ultimate goal is. If you’re trying your luck in Bain, find out what makes it different from the other management consulting firms. Then draw a line that connects the company’s vision and your personal interests, objectives and competencies.

What Are Your Goals?

This question aims to check if the position you’re applying for will help you achieve your career goals. Ideally both must be parallel since it helps you perform your responsibilities in a more effective and fulfilling manner. If they are situated on opposite sides, there’s a great possibility that you’ll find dissatisfaction in your job. This will consequently lead to poor performance and eventually resignation or termination.

When you are asked to answer this question in a management consulting job interview, establish a connection between the position and your career goal. For instance, if your dream is to be a Senior Consultant, you can explain that the Analyst position is a good stepping stone since your analytical and critical-thinking skills will be enhanced.

How Did Your Education Prepare You for This Job?

Some management consulting companies are interested in your educational background since it’s the longest training you have had. Those who graduated from universities known for their integrity, excellence and prestige are preferred as proven by their alumni.

However, going to the best school in the country doesn’t make you the most qualified applicant. You should also be able to explain how your holistic education have prepared you for the job. You can also mention your extra curricular involvement that equipped you for this position.

What Is the Most Difficult Decision You Have Made at School or at the Workplace?

This question finds out how a candidate deal with stress. When you need to make a difficult decision, there are choices you need to weigh, changes you need to face. How you deal with them is vital for any management consulting position since there are plenty of stress-provoking incidents in this field.

When asked with this question, try to recall a situation where you displayed competencies necessary for the management consulting position. For example, a problem that was resolved because of your leadership skills or a dilemma that was clarified because you’ve convinced the other consulting club members to brainstorm possible solutions.

How Do Your Colleagues or Friends Describe You as a Person?

This checks your interpersonal skills, an important factor that recruiters seek in management consulting applicants. Consultants should be people person. They are expected to deal with different kinds of personalities in different position levels to be able to generate excellent recommendations.

When asked with this question, focus on how you get along well with others. You don’t have to be loquacious; you must only be able to work in teams, establish rapport, collaborate and provide feedback.

Do You Have Any Questions?

A good recruiter always gives the applicant a chance to ask questions at the end of the interview to clarify any confusion. This is a good chance for you to prove you can pose intelligent queries. Do not look for answers that are already provided on the job description. Instead, ask questions that suggest your interest in management consulting and that are interesting enough for the interviewer to answer.

Emotional intelligence is a must for you to carry out the responsibilities of a management consultant. Your interaction with people every now and then requires your capability to handle your emotions in the most professional way. Read this post and know how important it is in the management consulting industry. 

Popularized by Daniel Goleman in 1995, emotional intelligence (EI) refers to the person’s extent of emotional awareness and control. The author said that it’s a primary predictor of success in the workplace. An indicator of this is the fact that there are many highly intelligent management consulting applicants who don’t get the job because they simply don’t have the ability to adapt to the nature of the consulting field. Some don’t last because they find it difficult to interact with people, they don’t understand the value of hard work and they can’t handle the pressure and stress. They have failed to develop the right attitude for the right situation.

As a consultant, you will be engaged in projects where you need to show a high level of emotional and social intelligence. For example, you might be sent to a client to help them restructure the organization. You will need to talk to different people, and quickly get along well with them so that they can help you with your project. You need to be emphatic and at the same time confident and decisive.

To go into this further, below are Goleman’s EI model’s four constructs, all of which are important in management consulting firms.

Self-Awareness

If you want to pursue a career in management consulting, you need to manifest this skill even before the start of the recruitment process. If you know yourself, you can easily assess if the job is meant for you. You can also readily answer the interviewer’s questions when asked about your strengths, weaknesses, abilities and limitations. Further, self-awareness is your key to self-development, a very important factor for any kind of job.

Self-Management

Signing an employment contract with a top tier management consulting firm like McKinesy and Bain will definitely bring heaps of changes to your daily activities. The pressure from analyzing organizational issues and generating recommendations for improvement will push you to your boundaries. This requires you to manage your stress under pressure.

Moreover, you will also be swamped with work; so you must exercise your drive to accomplish and achieve things. You might have to work on extended hours for consecutive days but if you understand the value of discipline and delaying self-gratification, you’ll appreciate the work results better.

Social Awareness

Since you won’t be working alone as a management consulting staff, you need to get a feel of the people around you. You can do so with empathy. Listen to your clients when they communicate to you. What are their non-verbal cues telling you? How about their facial expression and tone of voice?

This construct is also helpful when you analyze the unexpressed needs of your clients. For instance, the top management may instruct you to improve employee productivity through system review. But as you reach out to employees, you might realize that the pay, not the system, is the cause of inefficiency.

Relationship Management

As you climb the ladder of management consulting career, you must develop higher level of social skills. You will be tasked to coach, inspire and lead a team of juniors and interns. To be able to excellently perform this responsibility, you must know how to bring out the best in them. If there is conflict in the team, you have to spot and resolve it. You must handle them professionally and encourage feedback and open discussion. Doing these things will maintain smooth relations among the group members.

This kind of intelligence is not innate but acquired. Like learning a sports or language, it will take time for you to embed it within your system. So while you’re still preparing for a management consulting position, start preparing for the job cognitively and emotionally.

So you’re already confident of your emotional intelligence?

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For many, passing the management consulting interviews of McKinsey, Bain, Booz and other firms means being able to clearly communicate your answers and thoughts. Though this statement is true, the words “clearly communicate” must be clarified. Read this article to get more advice…

Research says that 70% of what you express can be accounted to your nonverbal communication, the process of conveying and understanding messages beyond words. This short definition simply suggests that not all words that come out of your mouth mean as they are. When you say, “I can do the job” during a management consulting interview, the recruiter actually listens between the uttered words and comes up with his or her own interpretation.

Components of Nonverbal Communication

Nonverbal messages are measured through body language, paralanguage and material possession. Body language refers to physical movements such as your gestures, posture, facial expression and eye contact. This aspect is what the management consulting recruiter sees when you are face to face with each other.

The paralanguage refers to your pitch, intonation and volume. This aspect goes with the words you speak. The “I can do the job” sentence above can be conceived as “I’m not really sure if it’s the job for me” if spoken feebly. The words need to be let out in a firm voice to imply conviction.

Material possession refers to your choice of clothes, accessories, and your hairstyle. These components add a sense of professionalism to your getup. You have to appear clean and presentable because your looks have an impact during the interview. Management consulting recruiters are generally not impressed with unkempt hair.

How to Behave During the Interview

Below are some reminders on how to move better when you are called for a management consulting interview.

Be interested

To show that you are interested in a person, you can adjust your posture and head movement. Sit up straight but in a relaxing position. Slouching suggests indifference and indolence. When the recruiter says something, nod your head to acknowledge that you understand the idea or to encourage the other to keep talking.

Be confident

The management consulting recruiter of outstanding firms such as Accenture and Monitor starts to observe your confidence from the second you walk to the room. Hence, you must dress smartly and appropriately and for women, put on light makeup. Don’t forget your pleasant smile. You will not only seem positive about your interview; you’ll also look grateful for the chance, easy to get along with and calm under pressure. Do the handshake when you introduce yourself. Do it firmly, not too loose, not too tight.

Be sincere

Eye contact has a lot to say about sincerity. Look at the recruiter when you are being asked or giving answers to convey that you are paying attention to your conversation. If you don’t, it will give an impression that you’re shy, you lack self-assurance or worse, you’re just making up answers. However, be reminded to look away from time to time. Gazing at the recruiter the entire interview causes fear and discomfort.

Be Calm

When you are nervous, you unconsciously manifest it through your body movements such as tapping your fingers on the table, jiggling your leg, fiddling your pen or other ways of fidgeting. Be sure you control these habits. Rest your hand on your lap when you’re not using them. Be aware of your anxiety tendencies and avoid them during the interview.

Non-verbal messages are often neglected by management consulting applicants without knowing that they make or break the performance. When you’re called for a consulting interview, make sure that you don’t commit the same mistakes again.

The management consultant application process is challenging enough without worrying about how your looks might affect your chances at success. Research shows that looks do matter. You might be surprised, though. Read more…

This research finds that a good-looking man has a better shot at getting an interview and being hired while an attractive woman encounters discrimination because of her looks.In the short run, these findings might not mean anything for you in terms of getting a callback based on your CV (in most cases, you may not be submitting a photograph). In the long run, though, you need to keep in mind how you appear to others physically and hone your professional image. It may make a big difference when the hiring decisions are made.

The Psychology of Beauty

A vast body of psychology research exists to support the idea that, in a world where economic value is assigned to beauty, physical attractiveness may provide an edge (or a perceived edge) in the hiring process. As most literature argues for a “positive association between beauty and intelligence”, one would infer that looks are in fact important in even the earliest stages of the job hunt.

Perceptions of Beauty: Surprising Reality

Some research concurs with this point, but not in the way one might first imagine. In “Are Good-Looking People More Employable?”, researchers Ruffle and Shtudiner in Israel conclude that attractive male candidates are favored, while attractive female candidates, counterintuitively, do not fare nearly as well, given the positive traits people associate with physical beauty.

The researchers’ hypotheses were aligned with conventional psychological studies, which consistently show that people rate attractive men and women as being more intelligent, based only on their pictures. It would follow that, as job applicants, attractive men and women alike would receive preferential treatment against average-looking applicants and those who submitted no photographs at all. Sending out 5312 virtually identical CVs to 2656 job openings as part of their experiment, Ruffle and Shtudiner found that attractive men were twice as likely to get a callback for an interview as plain-looking men, attractive women were at a significant disadvantage. Women who submitted no photos received the highest number of callbacks, followed by plain-looking women. Attractive women were the least likely of all the female candidates to receive a callback, regardless of the job type.

Blind to Female Beauty?

With a significant beauty premium attached to males, it would seem logical to intuit that attractive women would be similarly favored. The researchers theorized that, rather than ignoring or being blind to female attractiveness, the first screeners of candidate CVs are almost always women, who, for reasons of jealousy, are threatened by the attractiveness of other females. This theory is strengthened by the concept of “negative signaling”, in which screeners perceive men’s inclusion of photos as “confident” while women including a photo is seen as an attempt to use beauty to get ahead (in cultures, where including a photo is optional).

Looks Are Important but Can Kill

Discrimination based on looks exists in the earliest phases of applicant screening. The attractive and the plain-looking are not equally treated. One might assume, though, given the extensive coverage of beauty trumping intellect and other attributes, that this discrimination would favor the beautiful. In the application phase, however, it appears as though attractive men are the only ones to benefit markedly from their good looks. Women are better off attaching no photograph at all because being attractive can kill women’s job prospects at the application stage. You can, according to other research studies that corroborate the Ruffle and Shtudiner study, be too good looking for your own good.

What Does This Mean for You?

As an applicant for highly competitive management consulting careers, you are not necessarily swimming in the same waters as the general pool of job applicants in the world. That said, there are considerably higher expectations placed on you as a potential management consultant in terms of how you present yourself professionally, and this will include aspects of your physical appearance. This will be more relevant when you reach the interview stage.

It is important, however, to note that physical appearance (not necessarily attractiveness as much as how you present yourself) matters. Not only do you feel more confident when you are professionally put together, you deliver the impression consulting firms want to convey.

To get insight into making the right impression to land your dream job in consulting, download our free PDF guide.

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During your consulting interview, you might get a quite open-ended question such as “tell us something about yourself”. It is very important that you prepare for this, as you have a chance of creating huge impact in the interview. We’ll give you some ideas in this article. Read more…

If you get an opportunity to present yourself then you need to have prepared – and practiced – a two-minute speech about yourself. A good story line for such a presentation is:

• Tell about your career plans and ambitions
• Explain very briefly what your educational background is
• Tell very briefly about any previous jobs you had or membership of relevant organizations
• Tell a few keywords about how you are as a person

This structure is very important and has worked very well for us countless of times. You start and end your presentation with personal statements and this is important. Top tier management consulting firms as McKinsey, Bain, Booz and BCG are all looking for people with leadership personalities. They want to know how you are as a person.

In between the personal parts you tell more boring facts such as your education and professional experience. They already know this, as they have (hopefully) read your resume. They don’t care about listening once again about your major. But you have to mention it, to show professionalism.

Our best advice is for you to practice this speech in front of the mirror very well. Talk slowly and confidently. And you should not spend more than 2 minutes. Let the interviewer ask you the questions that he/she has, instead of him/her waiting for you to finish.

Are you going to apply to a consulting firm or going for an interview soon? Take a look at our free guide on how to land a job in management consulting.

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Ever wondering if consulting firm interview questions are harder compared to the ones in others industries? Glassdoor analyzed employee reviews for a large variety of companies to determine which ones had the toughest interview questions. Consulting firms are on top of the list.

The Top 10

Below is the top 10 companies asking the toughest consulting firm interview questions:

1. McKinsey & Co.
2. Jane Street Capital
3. Cree
4. Bain & Co.
5. Boston Consulting Group
6. Palantir Technologies
7. Teach for America
8. A.T. Kearney
9. Red Ventures
10. BP

Consulting firms do dominate the list, along with some technology and venture firms. The key reason is that firms have substantial requirements for both the analytical skills, communication skills and leadership skills. This mix makes it necessary to perform very detailed interviews where consulting firm interview questions require a lot of “thinking on the spot”. In addition, the tough questions are also required to select among the huge amount of applicants for consulting firms.

Teach for America is also on the list, which is interesting and showing that other companies and organizations are increasingly using more sophisticated recruitment methods. We will probably see much more of this in the future, as the battle for talent increases.

Read the whole article at The Street.

Are you going to apply to a firm or going for an interview soon? Take a look at our free guide on how to land a job in management consulting. Reading this will help you manage consulting firm interview questions.

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Most people are not thinking about their body language in every day life, and most are also aware that it is probably a good idea to think about body language during a consulting interview. Read more to get some ideas…

This is true, except that this is not only a “good idea”, but this should be one of your KEY PRIORITIES during every interview. Bad body language can destroy your chances of landing the job, regardless of how well you solved your case or did your experience interview. The interviewer has to get a picture of a confident, passionate and energetic person. And you can only communicate this through great body language.

A case interview that goes bad can be saved if you communicate confidence, and that you can handle such situations without being nervous and by still being passionate about the job.

Read an interesting article about body language from Businessweek. Also have a look at our free guide on how to prepare for consulting interviews.